Download or read book Reference and Information Services written by Kay Ann Cassell and published by American Library Association. This book was released on 2012-11-20 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: As librarians experience a changing climate for all information services professionals, Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in the 21st century.