Search Results for: Improving Public Sector Productivity

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.

Presented by Holzer (public administration, Rutgers U., US) and Lee (public administration, Catholic U. of Korea), 38 papers address ''public administration pro

'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government ser

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio