Search Results for: Laymans Guide To Workforce Management

It's all in the title. Layman's Guide to Workforce Management is a humble attempt to guide the path of the unlearned in the rocky terrain of Workforce managemen

A concise, to the point, plain language look at the use and abuse of leadership and management styles in the modern workforce. The emphasis is on learning from

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc

An essential guide for putting workforce management systems to work for your business Showing you how to take your business from reactive to proactive and impro