Search Results for: Managing Service Operations

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced