Search Results for: Quality Management For It Services Perspectives On Business And Process Performance

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

This book constitutes the refereed proceedings of the 14th International Conference on Software Process Improvement and Capability Determination, SPICE 2014, he

Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models po

This book constitutes the refereed proceedings of the 16th International Conference on Software Process Improvement and Capability Determination, SPICE 2016, he

Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and qua