Search Results for: The Complete Idiots Guide To Great Customer Service

Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employ

You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends'

• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts

Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance

Extremely accessible, with over 300 photos and illustrations, this guide is geared for the true home improvement beginner, with a visual glossary included.