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'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it appro
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Design is central to every service or good produced, sold and consumed. Manufacturing and service companies located in high cost locations increasingly find it
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Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge
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This unique Companion provides a comprehensive overview and critical evaluation of existing conceptualizations and new developments in innovation research. It d