Search Results for: The Ombudsman

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

This book explores the ombudsman as a global institution. It has spread all over the world and its institutional development is increasingly being governed tran

The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This