Search Results for: The Ombudsman Handbook

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level.

The public sector ombudsman has become one of the most important administrative justice institutions in many countries around the world. This international and

This book provides a detailed rationale for the creation of ombudsman offices; suggestions for structuring and documenting an ombudsman program and how to addre