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In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six
From Total Quality Control to Lean Six Sigma
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The main purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality
Quality Management for Organizations Using Lean Six Sigma Techniques
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The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c
Total Quality Management and Six Sigma
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This book comprehensively discusses the concept of total quality management and six sigma. Survival in an ambitious and modern environment requires the organiza
Six Sigma: SPC and TQM in Manufacturing and Services
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’Six Sigma’ is a quality concept initially used by Motorola and then developed beyond manufacturing by GE Capital. It has underpinned that organisation's ph