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Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With
Define and Deliver Exceptional Customer Service
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This book is not just about customer service. It's about how to run a business. It doesn't matter the business size or type because treating customers should be
Customer Service Delivery in Africa
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Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets h
A Vision and Implementation Strategy for Improved Customer-oriented Service Delivery
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
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Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what’s driving your customer's behavior? NOW YOU CAN! The Customer Service Sol