Search Results for: Digital Customer Experience Engineering

Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separat

The authors contend that new business capture teams operating in the aerospace-defense sector which adopt their “Best Practices, Outside-In, Customer-Centric�

“This excellent book makes it quite clear that your business has to focus on customer experience for 21st-century business success. It’s more than refreshin

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr

This document brings together a set of latest data points and publicly available information relevant for Digital Customer Expierence. We are very excited to sh