Search Results for: Effective It Service Management

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library appro

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing

Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui

Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service o