Search Results for: Exceeding Customer Expectations

The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer

This book provides practical guidance to the contemporary manager, stressing the critical thinking and problem solving skills required to navigate today's compl

Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this book for the fire safety

In an increasingly dynamic and competitive world, organizations of all kinds are continually looking for leaders who can most effectively inspire others to impr

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their