Search Results for: Help Desk Technician

Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excell

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers bo

The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful supp

You may be wondering if business analysis is the right career choice, debating if you have what it takes to be successful as a business analyst, or looking for

A Do-It-Yourself Guide To Troubleshooting and Repairing Your EASY, comprehensive technology troubleshooter! PCs, smartphones, tablets, networks, cameras, home t