Download or read book Law Enforcement Interpersonal Communication and Conflict Management written by Brian D. Fitch and published by SAGE Publications. This book was released on 2015-09-11 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.