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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
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Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are a
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This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vita
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The job market is full of qualified applicants--which means the next position you apply for will be filled by the candidate who gives the right answers. How con