Search Results for: Services Experiences And Innovation

Customer Experience Innovation

Customer Experience Innovation
Author :
Publisher : Emerald Group Publishing
Total Pages : 232
Release :
ISBN-10 : 9781787547872
ISBN-13 : 1787547876
Rating : 4/5 (72 Downloads)
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Book Synopsis Customer Experience Innovation by : Robert Dew

Download or read book Customer Experience Innovation written by Robert Dew and published by Emerald Group Publishing. This book was released on 2018-08-13 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small companies.


Customer Experience Innovation Related Books

Customer Experience Innovation
Language: en
Pages: 232

Customer Experience Innovation

Authors: Robert Dew
Categories: Business & Economics
Type: BOOK - Published: 2018-08-13 - Publisher: Emerald Group Publishing

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This book outlines innovative processes used to research, conceive and develop innovations in the Customer eXperience (CX) space for both large and small compan
New Service Development
Language: en
Pages: 348

New Service Development

Authors: James A. Fitzsimmons
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: SAGE

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This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw
X: The Experience When Business Meets Design
Language: en
Pages: 263

X: The Experience When Business Meets Design

Authors: Brian Solis
Categories: Business & Economics
Type: BOOK - Published: 2015-10-13 - Publisher: John Wiley & Sons

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Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you k
Service Innovation: How to Go from Customer Needs to Breakthrough Services
Language: en
Pages: 289

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Authors: Lance Bettencourt
Categories: Business & Economics
Type: BOOK - Published: 2010-06-25 - Publisher: McGraw Hill Professional

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Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem
Open Services Innovation
Language: en
Pages: 88

Open Services Innovation

Authors: Henry Chesbrough
Categories: Business & Economics
Type: BOOK - Published: 2011-01-18 - Publisher: John Wiley & Sons

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The father of "open innovation" is back with his most significant book yet. Henry Chesbrough’s acclaimed book Open Innovation described a new paradigm for man