Download or read book The Customer is Boss written by John Tschohl and published by Best Sellers Publishing. This book was released on 1993 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)