Download or read book The Secrets of Successful Communication written by Kevin T. McCarney and published by Columbia Island Press. This book was released on 2011-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use. The book not only helps readers build their own communication skills but also gives them simple, easy to remember ways to explain the art of communication to anyone, including managers and front line employees.