A Guide to Customer Service Skills for the Help Desk Professional

A Guide to Customer Service Skills for the Help Desk Professional
Author :
Publisher : Course Technology
Total Pages : 408
Release :
ISBN-10 : PSU:000054213814
ISBN-13 :
Rating : 4/5 (14 Downloads)

Book Synopsis A Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp

Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Course Technology. This book was released on 2004-11 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.


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