Download or read book Access to Justice, Digitalization and Vulnerability written by Naomi Creutzfeldt and published by Policy Press. This book was released on 2024-02-29 with total page 239 pages. Available in PDF, EPUB and Kindle. Book excerpt: The pandemic has significantly impacted people's engagement with the administrative justice system (AJS). As we navigate the post-pandemic era, the siloed landscape of tribunals, ombuds, advice services and NGOs face the challenge of maintaining trust in the justice system's fairness, efficacy and inclusivity. Examining the journeys individuals undertake to seek justice in housing and special educational needs and disabilities (SEND), this book sheds light on how these institutions adapted to remote service provision. Written by key names in the field, this important contribution uncovers valuable insights for digitalization efforts and offers concrete recommendations for improving pathways to justice.