Analysis of Communication Networks: Call Centres, Traffic and Performance

Analysis of Communication Networks: Call Centres, Traffic and Performance
Author :
Publisher : American Mathematical Soc.
Total Pages : 210
Release :
ISBN-10 : 9780821819913
ISBN-13 : 0821819917
Rating : 4/5 (13 Downloads)

Book Synopsis Analysis of Communication Networks: Call Centres, Traffic and Performance by : David R. McDonald

Download or read book Analysis of Communication Networks: Call Centres, Traffic and Performance written by David R. McDonald and published by American Mathematical Soc.. This book was released on 2000 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The workshop was divided into two main themes, entitled "Stability and Load Balancing of a Network of Call Centres" and "Traffic and Performance". The call centre industry is large and fast-growing. In order to provide top-notch customer service, it needs good mathematical models. The first part of the volume focuses on probabilistic issues involved in optimizing the performance of a call centre. While this was the motivating application, many of the papers are also applicable to more general distributed queueing networks. The second part of the volume discusses the characterization of traffic streams and how to estimate their impact on the performance of a queueing system. The performance of queues under worst-case traffic flows or flows with long bursts is treated. These studies are motivated by questions about buffer dimensioning and call admission control in ATM or IP networks. This volume will serve researchers as a comprehensive, state-of-the-art reference source on developments in this rapidly expanding field.


Analysis of Communication Networks: Call Centres, Traffic and Performance Related Books

Analysis of Communication Networks: Call Centres, Traffic and Performance
Language: en
Pages: 210
Authors: David R. McDonald
Categories: Mathematics
Type: BOOK - Published: 2000 - Publisher: American Mathematical Soc.

DOWNLOAD EBOOK

This volume consists of the proceedings of the Workshop on Analysis and Simulation of Communication Networks held at The Fields Institute (Toronto). The worksho
An Introduction to Communication Network Analysis
Language: en
Pages: 248
Authors: George Kesidis
Categories: Computers
Type: BOOK - Published: 2007-08-24 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

A self-contained text on modeling and performance evaluation of communication networks This quantitative book focuses on the real issues behind modeling and ana
Networking - ICN 2001
Language: en
Pages: 924
Authors: Pascal Lorenz
Categories: Business & Economics
Type: BOOK - Published: 2001-06-27 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

This book constitutes, together with its compagnion LNCS 2093,the refereed proceedings of the First International Conference of Networking, ICN 2001, held in Co
Providing Quality of Service in Heterogeneous Environments
Language: en
Pages: 616
Authors: Ralf Lehnert, Phuoc Tran-Gia, Joachim Charzinsky
Categories:
Type: BOOK - Published: 2003 - Publisher: Elsevier

DOWNLOAD EBOOK

Stochastic-Process Limits
Language: en
Pages: 616
Authors: Ward Whitt
Categories: Mathematics
Type: BOOK - Published: 2006-04-11 - Publisher: Springer Science & Business Media

DOWNLOAD EBOOK

From the reviews: "The material is self-contained, but it is technical and a solid foundation in probability and queuing theory is beneficial to prospective rea