Download or read book Quality and Performance Excellence written by James Robert Evans and published by Cengage Learning. This book was released on 2013-04-01 with total page 479 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents the basic principles and tools associated with quality and performance excellence through coverage that includes the thinking and practices from the field. This text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories.